FAQ

 

When purchasing a product what format do the various files come in?

Audio files are in mp3 format.

eBooks are in pdf format.

Video files are either in mkv or  MP4 format.  Check the individual product for specific details.  We recommend using the VLC media player for all mkv video files. Downloaded it for free HERE

TAB/notation files may be delived as a pdf, Guitar Pro file or both.  Specific details on which format is delivered is detailed on each product page.

 

When I download a product I only get one file. Where are all the individual mp3’s, video’s, ebooks etc?

All the individual files have been delivered in one compressed zip file. To decompress (unzip) a file or folder on a Mac, simply double-click it. To open a zipped file on a PC, drag the file to the desktop. Once the folder is on the desktop you can double-click or right-click to open it to access the individual files.

 

There was a problem downloading my purchase. What do I do?

If you are having issues with your download or have any other comments or questions please send us a message via the contact page HERE

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